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Shift4 Payments

Other References

We urge you to read and comply with the following best practices and security programs being initiated by the various card associations:

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HELP! – Don’t Panic we are there for you...

In order to provide you with the best support experience, we have created different paths to receive your requests.

24/7 Support - DOLLARS ON THE NET Support

Call us at +1.702.597.2480, option 2, for more urgent matters. Shift4 is available to you 24/7/365, how can we help?

Or e-mail if you are having difficulties using or operating the DOLLARS ON THE NET website.

My Account - Questions or Changes regarding your account

e-mail, if you have any questions about, or would like to make additions or modifications to, your account regarding any the following items or services:

(Card Types, UTG Installations / Re-installations, Merchant Processor Change, POS Integrations, Advanced Troubleshooting and Configuration, Gift Card Integrations, PMS Integrations, DOLLARS ON THE NET® Training, Private Label Credit Integrations, Revenue Centers, Merchant Bank Change, EMV / PINned Debit)

DOLLARS ON THE NET Feedback - I have a suggestion to make things better!

e-mail if you have suggested enhancements to the DOLLARS ON THE NET system or any other one of Shift4’s vast array of products or services.

What our customers are saying...

“Shift4's DOLLARS ON THE NET real-time payment gateway ensures that retailers have access to the fastest, most secure authorizations and settlements. With the recently announced expansion of our partnership activities through the JDA Alliance Connection program, our alliance with Shift4 further illustrates our commitment to address increased demand for JDA solutions while leveraging innovative and best-practice solutions within our network for the benefit of our mutual customers. We are pleased to be partnering with one of the industry's leading enterprise payment solution providers to offer retailers the most advanced and cost-effective payment processing functionality.”
- Jeffrey Varon, Vice President of Global Alliances, JDA

“The process was so seamless that merchants weren't aware of the change happening. One day transactions were taking 15 seconds and the next day they were taking 3 seconds.”
- Lori Laughlin, Vice President Product Development, Elavon
Shift4 is available to help you 24 hours a day, 7 days a week.
702.597.2480, option 2 for support  |  E-mail:  |  |  800.265.5795

DOLLARS ON THE NET® Copyright © 2000-2018 Shift4 Corporation. ALL RIGHTS RESERVED.

Privacy Warning

This service is provided to authorized customers of Shift4 Corporation only. All activity on this Web site is monitored for the protection of those customers.

In accordance with our compliance program, Shift4 Corporation maintains logs of all sessions accessing this site. The ability to recreate, and track, each session is mandated in the Payment Card Industry Data Security Standard (PCI DSS), and affords Shift4 the necessary forensics capability to insure our customer’s information remains confidential. This capability is not something new. Shift4 Corporation has always taken the protection of information very seriously, even prior to an industry-defined set of standards. Not all of the data on this site may be sensitive but it is for the private use of our customers; any malicious intent will be pursued to the fullest possible extent, both civilly and criminally.

If you accidently found this site while looking for information about DOLLARS ON THE NET, please click here to learn more about the services and products offered by Shift4 Corporation.

Shift4 Security Policy

  1. Shift4 will NEVER ask for your username and password over the phone or as an Email information request.
  2. Shift4 will NEVER send you an Email instructing you to go to another web site and use or register your username and password.
  3. Shift4 will NEVER release username or password information to anyone for any reason.
  4. Shift4 will change the Primary Account Administrator password to a predefined password on account setup upon the written request of the merchant. This is considered a last resort fall back in the event that the Primary Account Administrator password is lost. The password should be changed immediately upon logging on.

Good Security Practice

  1. All passwords should be at least 8 characters in length and we recommend using a combination of letters (both upper and lower case), numbers and punctuation marks (remember, passwords are case sensitive).
  2. Passwords should NEVER be the same as the username and passwords should NEVER be less than 4 characters in length.
  3. Change your default Primary Account Administrator password immediately upon account setup. This password should be written down and stored in a vault or other secure location and the Primary Account Administrator should only be used for adding or deleting administrator users and modifying any of the account settings.
  4. Setup administrator users immediately upon account setup.
  5. Everyone using the system should have their own user login and password. Logins and passwords should never be shared.
  6. NEVER give your password to anyone via any means.
  7. Everyone using the system should get into a habit of changing their password regularly. We recommend at least once per month.
  8. Always logout.

Please include in your support email:

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Password entry violation

If you have an authenticator attached to your account and the device it was running on was lost, stolen, sent through the washer, etc., you will need to provide the authentication reset code that was issued to you when you set up the authenticator.

To remove the authenticator from your account, enter the reset code below, and click Remove.